Shipping policy

We process and ship all orders within 1–5 business days of the order being placed. Processing times may be longer during high-volume periods, sales and holidays.

Delivery times vary by location and carrier availability. All delivery timeframes shown at checkout or on our website are estimates only and are not guaranteed.

Estimated delivery times

     

United States	7–15 business days
Canada	10–20 business days
International	14–30 business days

By placing an order you acknowledge that shipping times may vary, and that delays do not constitute grounds for refunds, chargebacks or order cancellations.

Order tracking

Once your order has shipped, tracking information will be sent to you by email. Please allow 3–5 business days for tracking updates to appear.

Tracking may show limited or delayed updates while a package is in transit or undergoing customs clearance.

Delays

Shipping delays may occur for reasons beyond our control, including carrier issues, weather, customs inspections, labour disruptions and high shipping volume.

We are not responsible for delays once an order has been handed to the carrier. Orders delayed in transit are not eligible for refunds until 30 days after the shipment date, at which point the issue will be reviewed case by case.

Incorrect addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders shipped to an incorrectly entered address. Orders returned to sender because of an incorrect or incomplete address may require additional shipping fees to be resent, or may be deemed non-refundable. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost or stolen packages

We are not responsible for lost or stolen packages once tracking confirms delivery.

If a package is marked as delivered but has not been received, please contact the carrier directly to file a claim. Replacement or refund requests will be evaluated at our discretion.

Customs, duties and taxes

International orders may be subject to customs fees, import duties, taxes or other charges imposed by the destination country.

We are not responsible for these charges. Refusal to pay customs fees may result in the order being returned or destroyed, without eligibility for a refund.

Refused and returned shipments

Orders refused by the customer, or returned after unsuccessful delivery attempts, may be subject to restocking and return shipping fees. Refunds, if issued, will exclude the original shipping cost.

Contact

Questions about shipping can be sent to aurherlio@gmail.com.