Refund policy
We offer a 30-day return policy: you have 30 days from the day your order arrives to request a return.
To be eligible, your item must be in the same condition you received it — unworn, unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at aurherlio@gmail.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.
Damages and issues
Please inspect your order as soon as it arrives. If your item is defective or damaged, or if you have received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-returnable items
Certain items cannot be returned:
- Custom products, including special orders and personalised items
- Personal care goods, such as beauty products
- Perishable goods, such as food, flowers or plants
- Hazardous materials, flammable liquids and gases
- Sale items and gift cards
If you have questions about whether your item qualifies, please get in touch before requesting a return.
Exchanges
The fastest way to get the piece you want is to return the one you have and, once that return is accepted, place a separate order for the replacement.
European Union: 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it — unworn, unused, with tags and in its original packaging — and you will need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If it is approved, you will be refunded automatically to your original payment method within 10 business days.
Please bear in mind that your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at aurherlio@gmail.com.
Contact
Questions about returns or refunds can be sent to aurherlio@gmail.com.